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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeff Hoehn

August 5, 2024

1  out of  5
rating by Jeff Hoehn
"Let me start out by saying that up until now I have been happily with Statefarm 37 years. When I moved to Columbiana, I moved my insurance from Centerpoint to Craig Dorris’s office. I have never been able to meet or speak with him in person and to be honest, I’m unsure he actually exists. This past week when our auto insurance came out of my checking account it came out at more than double the normal amount. When I called the office, clearly upset, and spoke with the young lady that sits in the front of the office she explained that she made decisions on my account as to what vehicles my boys would be on and that is why the account went up. While I was telling her how unhappy I was that they made decisions on my account without speaking with me, she continuously talked over me instead of listening to why I was upset. I told her I would like to hear from Craig Dorris as soon as possible about my account. I never heard from Craig Dorris and ended up going down the street through Progressive and saving nearly $400 a month on my auto insurance with an additional car added (5 Total). Apparently, this is the way State Farm agents do business. Now they open the office and hire people at a fraction of the pay to sell their policies for them. Little did I know my loyalty to Statefarm was costing me money in the long run."
We responded:
"Hi Jeff, So sorry you were disappointed with our service. I assure you my team and I do the best we can for each policyholder. I don't know if you remember, but I did come to your house some time ago on an issue. I was out of town last week so I do apologize for not getting back to you. Sincerely, Craig Dorris "
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We Love Food

September 27, 2023

5  out of  5
rating by We Love Food
"Very professional"
We responded:
"Thank You Tiffany! "
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S S

March 6, 2023

1  out of  5
rating by S S
"21 years with this company and they’re trying to raise my monthly payment. With higher mileage and my vehicle being older also no speeding tickets or accidents my monthly payment should be lowered. Not only did two of the ladies that work in this office hang up on me they told me I would be receiving phone calls back that I never received."
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Paige Franklin

February 24, 2023

5  out of  5
rating by Paige Franklin
"Great staff. Very professional."
We responded:
"Thank you Paige!"
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Eduardo Gautier

September 6, 2022

5  out of  5
rating by Eduardo Gautier
"As a student and instructor of total quality management, (T Q M), I know what it takes to run a good business. Over the years I have had several successful businesses in many corners of the world. There is no magic formula for success. It takes demanding work, sound investment, a good plan, and top-notch people. You could have all the afore mentioned and not have the right people and you will fail. TQM starts from the top. The ownership and the top management must have the ability and the willingness to serve those employees at the next level below them. Middle management and supervisory personnel also must have the ability and the willingness to serve those employees at the next level below and so on. Then come the front-line service providers. These are the people that take the orders, these are the people who collect the money, these are the people who are on the frontline serving the most essential element of your business day in and day out. THE CUSTOMER. These are the people who must have the ability and the willingness to serve the most crucial element of your business day in and day out. If not, your business will fail. Someone at Craig Dorris State Farm Insurance has figured this all out; and that is why they are still in business. They have the ability and willingness to serve; and they do it day in and day out. Hats off to the “A” team of Jenny, Katy, Haley, and Kelsey"
We responded:
"Eduardo, I appreciate the review! Thank you for your intellectual and insightful thoughts!!!"
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Jacquelyn Madison

June 7, 2022

5  out of  5
rating by Jacquelyn Madison
"Craig Morris and his staff are the sweetest and finest people and customer service people that I have ever known and I recommend any and everyone to give them a try and I promise you won't be disappointed"
We responded:
"Thank You so much Jacquelyn!"
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John Barnett

May 23, 2022

5  out of  5
rating by John Barnett
"Its in a very nice spot and if you want insurence they will work with you and they are very respectful people"
We responded:
"Thanks John!"
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bruce reeves

February 9, 2022

5  out of  5
rating by bruce reeves
"Best all around!"
We responded:
"Thanks Bruce!"
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Melanie Herring

October 29, 2021

5  out of  5
rating by Melanie Herring
"I am a very satisfied customer, highly recommend State Farm to any one looking for the Insurance needed. Excellent customer service"
We responded:
"Thank Melanie, we appreciate your business!"
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Albert Vickers

October 14, 2021

5  out of  5
rating by Albert Vickers
"I wouldn't go anywhere else to get insurance. They are like family."
We responded:
"Albert, we appreciate you! Thanks for your business!"
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Sherri Griffin

September 13, 2021

5  out of  5
rating by Sherri Griffin
"Craig is amazing! Gets the job taken care of!"
We responded:
"Thank You Sherri!"
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Woodie Dickey

May 13, 2021

5  out of  5
rating by Woodie Dickey
"I have had three State Farm insurance agents over the years, and Craig Dorris and staff are the kindest and easiest I have ever worked with. Thank you Haley and Jenny for your patience and help!"
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Carissa Reynolds

February 17, 2021

5  out of  5
rating by Carissa Reynolds
"Anytime I need something the insurance company is always there for me. I was out of town and I had a problem happen to my car. I called Kelsey Morris and she was right on it. My car was fixed and she handled everything when it came to my car situation. I'm a very satisfied customer, and will recommend State Farm to anyone around. Thank you all for your hard work and dedication."
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Hunter Tinney

February 14, 2021

5  out of  5
rating by Hunter Tinney
"Great people always helpful"
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Stephanie Anderson

January 14, 2021

5  out of  5
rating by Stephanie Anderson
"Love State Farm"
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Paul Blankenship

January 2, 2021

5  out of  5
rating by Paul Blankenship
"Outstanding group of ladies very helpful and accommodating even after hours"
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T Whitten

December 18, 2020

5  out of  5
rating by T Whitten
"Great as always!!"
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Genevia Hilyer (Jenny)

October 24, 2020

5  out of  5
rating by Genevia Hilyer (Jenny)
"Best group of people I've ever had the pleasure to assist me. Friendly, helpful and knowledgeable"
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rinalda jones

October 23, 2020

5  out of  5
rating by rinalda jones
"Very Professional!!!! Always so helpful and friendly!!! Always go to the next level to make sure that I have been taken care!!! Amazing Team wouldn't want to do my business anywhere else !!!!"
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Marisol Rodriguez

October 23, 2020

5  out of  5
rating by Marisol Rodriguez
"!! Atiende con amabilidad y ayuda con lo q necesitas recomendada"
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Sade Archie

October 23, 2020

5  out of  5
rating by Sade Archie
"Really good people. Always ready to help."
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Samantha Knight

October 23, 2020

5  out of  5
rating by Samantha Knight
"Great customer service!!"
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Casey Aaron

October 23, 2020

5  out of  5
rating by Casey Aaron
"Best customer service"
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Megan Donner

October 23, 2020

5  out of  5
rating by Megan Donner
"Great customer service!"
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Robert Edge

October 22, 2020

5  out of  5
rating by Robert Edge
"Called in today and spoke with Haley about life insurance, she was very kind and answered all my questions. I highly recommend seeing them for all your insurance needs!"