State Farm® Insurance Agent Craig Dorris

"Let me start out by saying that up until now I have been happily with Statefarm 37 years. When I moved to Columbiana, I moved my insurance from Centerpoint to Craig Dorris’s office. I have never been able to meet or speak with him in person and to be honest, I’m unsure he actually exists. This past week when our auto insurance came out of my checking account it came out at more than double the normal amount. When I called the office, clearly upset, and spoke with the young lady that sits in the front of the office she explained that she made decisions on my account as to what vehicles my boys would be on and that is why the account went up. While I was telling her how unhappy I was that they made decisions on my account without speaking with me, she continuously talked over me instead of listening to why I was upset. I told her I would like to hear from Craig Dorris as soon as possible about my account. I never heard from Craig Dorris and ended up going down the street through Progressive and saving nearly $400 a month on my auto insurance with an additional car added (5 Total). Apparently, this is the way State Farm agents do business. Now they open the office and hire people at a fraction of the pay to sell their policies for them. Little did I know my loyalty to Statefarm was costing me money in the long run."

"Very professional"

"21 years with this company and they’re trying to raise my monthly payment. With higher mileage and my vehicle being older also no speeding tickets or accidents my monthly payment should be lowered. Not only did two of the ladies that work in this office hang up on me they told me I would be receiving phone calls back that I never received."

"Great staff. Very professional."

"Craig Morris and his staff are the sweetest and finest people and customer service people that I have ever known and I recommend any and everyone to give them a try and I promise you won't be disappointed"

"Its in a very nice spot and if you want insurence they will work with you and they are very respectful people"

"Best all around!"

"I am a very satisfied customer, highly recommend State Farm to any one looking for the Insurance needed. Excellent customer service"

"I wouldn't go anywhere else to get insurance. They are like family."

"Craig is amazing! Gets the job taken care of!"

"I have had three State Farm insurance agents over the years, and Craig Dorris and staff are the kindest and easiest I have ever worked with. Thank you Haley and Jenny for your patience and help!"

"Anytime I need something the insurance company is always there for me. I was out of town and I had a problem happen to my car. I called Kelsey Morris and she was right on it. My car was fixed and she handled everything when it came to my car situation. I'm a very satisfied customer, and will recommend State Farm to anyone around. Thank you all for your hard work and dedication."

"Great people always helpful"

"Love State Farm"

"Outstanding group of ladies very helpful and accommodating even after hours"

"Great as always!!"

"Best group of people I've ever had the pleasure to assist me. Friendly, helpful and knowledgeable"

"Very Professional!!!! Always so helpful and friendly!!! Always go to the next level to make sure that I have been taken care!!! Amazing Team wouldn't want to do my business anywhere else !!!!"

"!! Atiende con amabilidad y ayuda con lo q necesitas recomendada"

"Really good people. Always ready to help."

"Great customer service!!"

"Best customer service"

"Great customer service!"

"Called in today and spoke with Haley about life insurance, she was very kind and answered all my questions. I highly recommend seeing them for all your insurance needs!"

"Home town business, awesome people that treat you well ."